Mervin Manufacturing

All products made by Mervin have a one year warranty against manufacturer’s defects from the date of purchase from a Mervin Authorized Dealer.  Further, this warranty only covers defects in materials and workmanship. The warranty does not cover normal wear and tear, excessive abuse or misuse by riding things other than snow, impacts due to your steering problems, cosmetic issues or modifications you made. You must keep your sales receipt when you purchase a Mervin Manufacturing product. This is your proof of purchase and you will need to show this if you need to warranty your product. The warranty is only applicable to the original purchaser and is void if your product was purchased from another person or an unauthorized dealer (including, without limitation, Craig’s List, EBAY, etc.) There is a list of Authorized Dealers on Mervin’s website.

If you think you may have defective product, you can take it back to the place of purchase or any Authorized Mervin Dealer. The Authorized Mervin Dealer will take a look at the product and help you determine the best course of action.  The Authorized Mervin Dealer will call Mervin’s warranty department and get a RETURN AUTHORIZATION (RA) NUMBER so that the product can be sent to Mervin and inspected.  Alternatively, if you purchased the product from an authorized online dealer, you can contact the Mervin warranty department and arrange to send the product back to Mervin yourself. An administration/postage and handling fee may be charged if the product is returned to an Authorized Mervin Dealer that is outside of the country where the product was initially purchased.  For product purchased online, the “country of purchase” is the location from which the online dealer shipped the product.  Warranty claims made in the country where the product was purchased may still incur an administration/postage and handling fee unless prohibited by local laws.  ALL WARRANTY CLAIMS MUST BE ACCOMPANIED BY A SALES RECEIPT AND AN RA NUMBER.

Your Mervin product currently does not need to be registered for warranty. You will need a valid proof of purchase from an authorized Mervin dealer to pursue your warranty claim.

Yes. Individuals or shops CANNOT return product to Mervin Manufacturing without an RMA #.

Once we receive your product at our where house please allow 5 days for us to process the claim and determine whether your product will be replaced, repaired, or denied. We normally ship replacement product using Fed Ex Ground so please factor in return shipping time for your return to address. If you choose to expedite the shipping method of your product to us we will in most cases reciprocate and ship it back to you using the same expedited method that the sender used.

For example:

If you send your board to us 2nd day air, we will send it back to you 2nd day air.

Repairs: If it is determined that your product is to be repaired please allow 10 working days for our technicians to do the repair work and the final tuning/buffing of your board (“good as new”).

General tip: It is always helpful if you have a backup setup to ride while your board/binding claim is being processed.

No & No. Our basic warranty shipping policy is that the customer or shop pays to ship the product back to us and we pay to ship the repaired/replaced or denied product back to the customer or shop.

Yes. Contact one of our warranty technicians as soon as you start having a problem with our product. Send us your receipt copy and digital pictures of your “defect”. We can keep you shredding until you are ready to part ways with your shred tool.

Sometimes if it is late in the season Mervin will replace your board with next year’s model of your product. Other times Mervin may replace your product with a comparable product model after consulting with you for an alternate replacement choice.

No. We’re sorry you incurred damage to your snowboard that is not covered under warranty, but unfortunately we are not a snowboard repair shop. We will be happy to help you find a good snowboard repair shop near you to do the repair.

Please keep the calls and emails to a minimum regarding your claim and always give your RMA # when inquiring about your case. The less calls and emails we get the more time we have to take care of your case.

Try taking your bindings back to the shop that you purchased them from first. The shop should have parts to service your bindings or if they don’t they can contact us and we can send out the needed parts to the shop. If this is not possible contact us directly via email. Include digital pictures of the broken or missing parts. Specify brand/model/size/year of your bindings and designate left/right, toe/ankle, etc… Provide your receipt for the bindings to us by fax or email. If your bindings are still covered under warranty we will send you the replacement parts free of charge. Include a shipping address and phone number. The address cannot be a PO Box as Federal Express does not ship to PO Boxes.