Warranty FAQ
- What is Mervin Manufacturing’s warranty policy?
- Do I need to register my Mervin Manufacturing Product to qualify for Mervin’s warranty?
- Do I or the shop need RETURN MERCHANDISE AUTHORIZATION # to return my product to Mervin?
- How long will it take to get my product (board/bindings) back once I send it in?
- Will Mervin pay for the shipping costs for me to send the board back to them? Can they send me a call tag to have the board picked up?
- I have a problem with my board that concerns me, but I can’t send it back right now because it is still ride able and there is too much pow pow. Can I ride the board for a while (the season) and send it back to Mervin when the snow melts?
- What happens if Mervin is out of stock of the product that I need to have replaced?
- Can Mervin fix my board because I hit a rock on accident?
- How often should I call or email to check on the status of my warranty case?
- Can I upgrade my replacement board to a btx, c2x or other more expensive board?
- How can I get spare parts for my Bent Metal, Gnu, or Roxy Bindings?
Question: What is Mervin Manufacturing’s warranty policy?
Answer:
All products made by Mervin Mfg have a one year warranty against manufacturer’s defect. This is provided by us for those products sold through Mervin’s Authorized Dealers only. It covers defects in materials and workmanship. This does not cover normal wear and tear, excessive abuse by riding things other than snow, or impacts due to your steering problems. You must keep your sales receipt when you purchase a Mervin Mfg. product. This is your proof of purchase and you will need to show this if you need to warranty your product. It is good for the original purchaser only and is void if your product is purchased from another person or unauthorized dealer. This would include Craig’s List, EBAY, etc. There is a list of Authorized Dealers on each brand’s website.
If you think you may have defective product take it back to the shop where you purchased it or an authorized Mervin dealer. They can take a look at it and help you determine the best course of action. They will call the warranty department at Mervin and get a RETURN AUTHORIZATION (RA) NUMBER so that the board can be sent to Mervin and inspected. If you purchased your board from an authorized internet dealer you can contact the warranty department and arrange to send the board back to Mervin Mfg. ANY WARRANTIES SENT TO MERVIN MUST BE ACCOMPANIED BY A SALES RECEIPT AND AN RETURN AUTHORIZATION NUMBER. As with any consumer item, ie; electronics, machinery, etc, you must have a sales receipt to show proof of purchase. Sorry, no exceptions.
Question: Do I need to register my Mervin Manufacturing Product to qualify for Mervin’s warranty?
Answer:
Question: Do I or the shop need RETURN MERCHANDISE AUTHORIZATION # to return my product to Mervin?
Answer:
Question: How long will it take to get my product (board/bindings) back once I send it in?
Answer:
For example:
If you send your board to us 2nd day air, we will send it back to you 2nd day air.
Repairs: If it is determined that your product is to be repaired please allow 10 working days for our technicians to do the repair work and the final tuning/buffing of your board (“good as new”).
General tip: It is always helpful if you have a backup setup to ride while your board/binding claim is being processed.
Question: Will Mervin pay for the shipping costs for me to send the board back to them? Can they send me a call tag to have the board picked up?
Answer:
Question: I have a problem with my board that concerns me, but I can’t send it back right now because it is still ride able and there is too much pow pow. Can I ride the board for a while (the season) and send it back to Mervin when the snow melts?
Answer:
Question: What happens if Mervin is out of stock of the product that I need to have replaced?
Answer:
Question: Can Mervin fix my board because I hit a rock on accident?
Answer:
Question: How often should I call or email to check on the status of my warranty case?
Answer:
Question: Can I upgrade my replacement board to a btx, c2x or other more expensive board?
Answer:
Question: How can I get spare parts for my Bent Metal, Gnu, or Roxy Bindings?
Answer:




